FAQ
General FAQs
Your local dealer should have plenty of spares for boots and bindings. If they don’t have a particular part in stock, they can contact us to have more sent out.
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Absolutely! Ask your local store! Give them a High 5, tell them who your favourite rider is and ask them for some Nitro stickers to plaster on your snowboard! Make sure you tag us on Instagram @nitroaustralia with your sweet new swag!
Sustainability is defined as the quality of not being harmful to the environment or depleting natural resources, thereby supporting long-term ecological balance.
We at Nitro care about our business’s environmental impact, social responsibility, and the global snowboarding community. We focus on quality to extend a product’s lifespan. We do not excessively overproduce products, only what is on demand. We consider and choose the most sustainable strategy for lower energy and carbon emissions when shipping product around the globe. We source alternative and sustainable materials to substitute those based on fossil fuels and higher carbon emissions.
Read more here.
Contact your local store you purchased the product from. You must be the first owner and be able to produce or ask for your proof of purchase. They will act on your behalf to liaise with Nitro Australia.
Damage caused by impact, abuse, bad landings (knuckles suck), negligence, rocks, bonking hard features, handrails, stairs, chairlift impact, reactions to heat, intentional destruction, improper mounting, improper solvents, normal wear and tear or damages caused by anything other than defects in the material and workmanship
Depending on the product:
- Bindings: baseplate/chassis lifetime, 2 years other parts
- Boards: 2 years from time of purchase
- Boots: 1 year from time of purchase
Dealer FAQs
Soon you’ll be able to find them on Brandscope
Until then, email george@blacklightdistribution.com or service@nitrosnowboards-dealer.com with the specific parts you’re after.
Damage caused by impact, abuse, bad landings (knuckles suck), negligence, rocks, bonking hard features, handrails, stairs, chairlift impact, reactions to heat, intentional destruction, improper mounting, improper solvents, normal wear and tear or damages caused by anything other than defects in the material and workmanship
The serial number is between the bindings on the topsheet. It’s stamped into the board to ensure it’s different to the graphic.
The bottom of the baseplate will be stamped with either S/M or M/L
You should hear from us in 5-7 business days from when you submit the claim with a decision and Return Authorisation number (RA#) or to find out more information. If you haven’t heard from us, email george@blacklightdistribution.com with the details of the product for warranty and your store
Great question! Once you’ve cleaned the product, please upload photos of:
- The product as a whole to see the condition (topsheet and base/boot + sole)
- The specific issue for warranty from several angles ensuring the issue is clearly visible
- Other images of the product relevant to the warranty claim
Depending on the product:
- Bindings: baseplate/chassis lifetime, 2 years other parts
- Boards: 2 years from time of purchase
- Boots: 1 year from time of purchase